Refund policy

Cancellation & Refund Policy

Cancellation 30 days before the tour date - 100% refund
Cancellation 14 day before the tour date - 50% refund
Cancellation 3 days before the tour date - 30% refund
Cancellation 1 day before the tour date - 0% refund
Absence or change due to personal reasons (lateness, menstrual period, unwell etc.) - 0% refund

※If the tour is cancelled due to typhoon or weather reasons not related to personal reasons, a 100% full refund will be given.
※ If the dive site is changed due to natural factors, our store will not make any compensation for the change of dive site.
※Unable to attend due to flight cancellation: If you are unable to reach Okinawa to participate in the activity due to flight cancellation, please apply for compensation for the activity expenses directly with your travel insurance company. We strongly recommend that you purchase travel insurance as soon as possible after purchasing your airfare and confirm that the claim terms cover the activity.
※The bank's remittance fee will be borne by the customer. Please forgive me. Refunds do not include processing fees (credit card and payment processing fees are 4%).
※Refunds will be made using the same method as the customer paid. Refunds do not include processing fees (credit card and payment processing fees are 4%).

Cancellation of appointment due to ineligibility

If you are unable to participate in the event on the day of the event due to personal factors that were not notified in advance (such as health conditions, not meeting age or technical requirements, etc.), this will be considered a "cancellation on the day". In this case, no refund will be given. 

Example: "For example, if you answer 'yes' to any of the questions on the 'Health Checklist', you are not eligible to join our tour. If you are unable to join the tour on that day for this reason, no refund will be given.

Why no refund?

After you confirm your reservation, we immediately start a series of preparations, including:

  • Human resources arrangement: We have reserved the required staff or exclusive coaches for you to ensure that you get the best service experience.
  • Equipment preparation: We have prepared relevant diving equipment, transportation, and even weather preparedness in advance.
  • Itinerary arrangement: According to your itinerary, the coach will plan the diving location and route in advance, and even observe the weather and tide of the day in advance.

This means that once you cancel your reservation, it will be difficult for us to immediately recover the resources we have invested, resulting in substantial losses. Moreover, it is difficult for us to find other customers to fill the vacancies in a short period of time, which has a huge impact on our small shop.

Therefore, to protect our rights and interests and those of other guests, we must implement a non-refund policy. At the same time, we hope that you can fully understand and carefully evaluate your own situation before booking to ensure that you can participate in the trip smoothly.

 

PADI Course Policy - Rescheduling, Not Cancellation or Refund


1. Course Commitment:

  • Enrolment in any PADI course offered by DayDayGoodDays signifies a commitment to complete the course as scheduled.
  • Upon confirmation of your PADI course booking, DayDayGoodDays allocates resources including instructor time, equipment, and learning materials specifically for your participation.

2. Weather Conditions and Rescheduling:

  • Diving activities are inherently subject to weather conditions.
  • In the event of adverse weather that renders diving unsafe or unsuitable for course progression, DayDayGoodDays reserves the right to postpone or reschedule course dives.
  • No cancellations or refunds will be issued due to weather conditions.
  • The primary objective is to ensure the safety and effective learning of all participants.
  • If the weather is unsuitable for the planned diving activities, DayDayGoodDays staff will offer the next available dates for rescheduling the affected dives.
  • We will make every effort to accommodate your schedule when arranging reschedule dates, however, availability may be limited.

3. Student Responsibility:

  • Students are expected to maintain flexibility in their schedules to accommodate potential rescheduling due to weather.
  • Students are advised to allocate sufficient time during their stay in Okinawa to account for possible weather-related delays.
  • It is the student's responsibility to attend all rescheduled dates.
  • Please note that all rescheduled courses must be completed within one year of the original course start date. If you exceed this one-year period, additional fees will apply.

4. Course Completion:

  • Course completion is contingent upon fulfilling all PADI standards and requirements, including successful completion of all required dives and knowledge development sessions.
  • If a student is unable to complete the course within their allocated time frame, additional fees may apply for extended instruction or rescheduling.

5. Non-Weather Related Rescheduling:

  • Rescheduling due to personal reasons is subject to availability and may incur additional fees.
  • DayDayGoodDays reserves the right to refuse rescheduling requests based on availability and other operational considerations.

6. Policy Acceptance:

  • By enrolling in a PADI course with DayDayGoodDays, you acknowledge and agree to abide by this policy.