FAQ
Can I participate in the activity if I don’t know how to swim?
No problem if you don’t know how to swim! We have diving instructors to teach you, and even novices can experience diving or snorkeling.
Do I need to bring any equipment? If not, can I rent it?
Basically, you don’t need to bring anything, just a swimsuit, and we’ll prepare all the equipments! However, if you want to keep more photos and videos to record and reminisce about the event, you can borrow our GoPro camera (¥3300/unit), or you can bring your own waterproof camera. In addition, you need to bring a bath towel for washing yourself. If you don’t remember to bring it, you can buy it from us for ¥300/piece.
Can I participate in activities if I am short-sighted?
Yes, it is recommended to wear daily disposable contact lenses or please tell us in advance so that we can prepare a short-sighted mask for you.
How many people are there in a group? Also, how many coaches are there?
Maximum 6 peoples per group for snorkeling with 1 guide and 2 people per group for experience diving with 1 instructor.
At what age can I start participating? Is there an age limit?
Snorkeling is available to those aged 4 to 65, and diving is available to those aged 10 to 60.If you are over the age limit, please submit a medical certificate proving you are fit to snorkel or dive.
What language does the instructor use?
Cantonese, English, Japanese and Chinese - Multi-lang. Speaking Instructor, Barrier-free communication ;)
Is diving safe? Is there any insurance?
Safety is the primary goal! We are fully insured and all instructors are professional.
Are there any fees for canceling an event?
It doesn’t matter if you cancel, we get along easily, but of course you have to tell us in advance! How early should it be? Please refer to the return cancellation policy.
Can the date be changed?
Yes, you can, please ask us a question or contact us via Whatsapp to see if we can arrange it for you.
Can you take photos of the whole process for us?
The instructor will take free photos (5-10pcs) for customers under safe conditions, and a download link will be provided after the event.
In addition, if you want to take as many photos/videos as possible, our store has a waterproof GoPro camera rental service for 3,300 yen each. Customers can rent the camera to take pictures by themselves. A download link will be provided after the event. Since the number of cameras is limited, please book when making a reservation if necessary.